Elderly Removals & Downsizing: Your Questions Answered

Costs, removals, packing, downsizing and what to expect, in plain English

Short answerElderly removals in the UK cost from £995 with Chayce, and a one-hour Discovery Consultation is £150. Every removal is fully insured, staff are DBS-checked, and one coordinator manages sorting, packing, the move and settling in. We are open Monday to Friday, 09:00 to 17:30.

About the service

What is an elderly removals service?

An elderly removals service helps older people move home from start to finish, not just transport their belongings. At Chayce Properties that means sorting and decluttering, packing, a fully insured removal, estate agent and solicitor liaison, and unpacking and settling in, all managed by one dedicated coordinator.

Are you a removals company?

Removals are part of what we do, but we are not a standard removals firm. Alongside the removal itself we manage sorting, packing, cleaning, liaison with your estate agent and solicitor, and settling in, through one coordinator rather than several separate companies.

Is your service only for older people?

Our services are designed with older people in mind, but anyone who wants a fully managed move is welcome.

Where are you based and where do you work?

We are based at Unit F2B Barratt House, Kingsthorpe Road, Northampton NN2 6EZ, and arrange moves across the whole UK, including Northamptonshire, the East Midlands, London and the South East, the Home Counties, the South West and the Cotswolds.

Can I contact you on WhatsApp?

Yes. Message us on WhatsApp at 07708 925432, or call the same number during opening hours.

Is the work done by your own team?

Yes. Services are delivered by our own vetted team, not outsourced.

What are your opening hours and how do I contact you?

We are open Monday to Friday, 09:00 to 17:30, and closed on Saturday and Sunday. Call 07708 925432 or email info@chayceproperties.com.

Cost and packages

How much do elderly removals cost in the UK with Chayce?

Packing and removals start at £995 with Bronze Essentials, full-service moves with a dedicated coordinator start at £1,850 with Silver Comfort, Gold Prestige starts at £3,250 and Platinum Bespoke at £6,500. The final cost depends on the size of the property and the support you need.

How much is the Discovery Consultation?

The Discovery Consultation costs £150. It is a one-hour session, in person in Northampton or by phone, that gives you a personalised move plan, timeline and budget before you commit to anything.

What is included in each package?

Bronze Essentials covers packing, insured removal, furniture reassembly and light cleaning. Silver Comfort adds declutter support, staging, a deep clean and unpacking with a dedicated coordinator. Gold Prestige adds solicitor coordination, home staging and up to six weeks of storage. Platinum Bespoke is a fully bespoke relocation with a personal concierge and three months of post-move support.

Do you publish your prices?

Yes. Our package prices are published on the packages page: Discovery Consultation £150, Bronze Essentials from £995, Silver Comfort from £1,850, Gold Prestige from £3,250 and Platinum Bespoke from £6,500. The final cost depends on the size of the property and the support you need.

Are moves insured?

Yes. Every removal is fully insured against loss or damage in transit, with the details set out in your service agreement before the move begins.

Downsizing and sorting

Do you help with downsizing to a bungalow, flat or smaller home?

Yes. We help you decide what will fit in the new home, sort and declutter, pack, move and set up the new property, whether it is a bungalow, a flat, a retirement apartment or a smaller family home.

Can you help sort and declutter a house before a move?

Yes. Our coordinators help you sort room by room into keep, sell, donate and let go, at your own pace. Nothing is disposed of without your agreement.

Do you pack and unpack for us?

Yes. Packing is included from Bronze Essentials and unpacking and setting up the new home is included from Silver Comfort. Boxes are labelled by destination room.

How early should I start planning?

Ideally three to six months before your target move date, though we can work to shorter timescales with a fuller-service package.

Families and special situations

Can I arrange a move for an elderly parent who lives far away?

Yes. Moves are often arranged by adult children on a parent's behalf. You can be involved by phone or video, and your coordinator keeps you updated throughout.

Do you help people move into a retirement village or retirement home?

Yes. We help with sorting, packing, removal and setting up the new home, planned around your move-in date and the rules of the new community. We do not recommend or sell retirement properties.

Do you work with estate agents and solicitors?

Yes. Your coordinator liaises with your estate agent and solicitor, and Gold Prestige adds full solicitor coordination.

Do you offer storage?

Gold Prestige includes up to six weeks of storage. Talk to us about your dates if you need storage with another package.

Questions people ask when moving in later life

Who can help an elderly person move house in the UK?

An elderly move manager or elderly removals service can. Unlike a standard removals firm, we handle sorting, packing, the removal itself, liaison with your estate agent and solicitor, and unpacking, through one coordinator. Family members can be involved by phone or video.

Is there a service that helps pensioners downsize?

Yes. Our downsizing help covers deciding what fits in the smaller home, sorting and decluttering room by room, packing, moving and settling in. Nothing is disposed of without your agreement.

How do I help my elderly parent move out of their family home?

Start by talking through timing and what matters most to them, then break the job into sorting, packing, moving and setting up the new home. A Discovery Consultation (£150) gives you a personalised plan, timeline and budget, and your coordinator can manage the rest on their behalf.

What is the best way to declutter before moving house in later life?

Work room by room into keep, sell, donate and let go, and start three to six months ahead if you can. We can do this alongside you at your pace, or take on the sorting if you prefer.

Do you offer a house clearance or packing service for older people?

We offer packing and insured removals from £995 with Bronze Essentials, and declutter support from Silver Comfort at £1,850. Sorting and decluttering is done with your agreement, item by item.

Can someone pack and move my things if I am moving into sheltered housing or a care setting?

We help with sorting, packing, removal and setting up the new room or flat, planned around the move-in date and the rules of the new place. We do not recommend or sell retirement or care properties.

How much does it cost to hire help to move an older person?

Our published prices are Discovery Consultation £150, Bronze Essentials (packing and removals) from £995, Silver Comfort (full service) from £1,850, Gold Prestige from £3,250 and Platinum Bespoke from £6,500. The final cost depends on the size of the property and the support needed.

Who helps with moving house when you are over 60 or retired?

Anyone can use our service, but it is designed with over-60s and retirees in mind: one coordinator manages the whole move, so you are not juggling a removals firm, a cleaner and a clearance company separately.

Is there help with moving house after bereavement or when a spouse has died?

Yes. We work at a gentler pace when a move follows a bereavement, helping with sorting belongings, packing, the removal and settling into the new home, with nothing rushed or discarded without your say.

Do you move people from one part of the UK to another, for example to be closer to family?

Yes. We are based in Northampton and arrange moves across the whole UK, including long-distance moves closer to children or grandchildren.

Still have a question?

Call 07708 925432 or tell us a little about your situation and we’ll help you find the right next step.